The Importance of ‘Values’ in your Venue of Choice
What values underpin your business and how important a part do values play when you decide on your choice of venue supplier? At CEME Conference Centre our Values are implicit in our organisation. They are clear and simple and established to ensure that our customers are core to everything we do…
As the only Gold Accredited Aim venue with the Meetings Industry Association in East London or Essex and a ‘World Host Venue’ for Customer Service, you would expect that exceeding the expectations of customers is paramount and it is!
‘In 2014 we achieved a customer satisfaction score over target of 96% and a score for ‘exceeding expectations’ over target at 56%’
As a member of Conference Centres of Excellence, the presentation of our Conference Centre – the rooms, our circulation and break-out areas, our state of the art auditorium, landscaped gardens and lakeside decking areas and, of course, our people is exceptional…
“The standards of service we experienced today were exceptionally high during the team event held in the Conference Centre. Everyone was very impressed with the building, services and CEME staff and felt there was a much deserved WOW factor about CEME”. Paul Craven, Toyota
“CEME is a very good venue for us to hold our conferences due to its location and flexible working space, especially the Pod – ideal for presentations and debate. Not only is the venue excellent, we also find the CEME team particularly good to work with – always focused on our needs, highly flexible and keen to help” Anna Scott, Waitrose
“Professional set up, friendly staff… always made to feel like a valued customer” Independent Lift Services.
We don’t do negativity. If we can do it, we will! Many venues say they are flexible, but do they actually deliver when you make last minute changes, need to change dates, increase or reduce numbers, add on AV or take off bookings? Business retention is about relationship. We build ours effectively and responsibly to ensure we are your preferred venue of choice. Our retention rate would not be 94% otherwise.
Indeed, when we surveyed our clients and asked them what they valued about CEME, guess what they told us were the top three factors? … ‘Flexibility’, ‘Relationship’ and ‘Quality of facilities and staff’ and, of course, being a not-for-profit charity signed up for the Fair Pricing Charter, ‘Value For Money’ comes as standard!
So, if you really value where you place your conference and event business in 2015, now is the time to get it right and make the right choice… CEME Conference Centre – ‘Amazing Space’.< Back