CEME Conference centre is the only conference and meetings venue in East London or Essex that holds ‘Accredited In Meetings’ Gold Standard with the Meetings Industry Association. The venue is also a member of the exclusive quality conference Group – Conference Centres of Excellence.
So, what differentiates quality accredited venues from non-accredited venues?
It is about three factors…
1. The Quality of the facilities and services within the venue
2. The levels of Customer Service delivered
3. The perceived Value received from the venue
The Quality of our facilities and services is reflected in both the amazing, ‘state of the art’ building and conference space that we offer on a ‘world class’ business and education campus and in the ‘minimum quality standards’ that we have implemented and with which we comply through our quality accreditations with the Meetings Industry Association – Accredited In meetings Gold Standard; our code of practices we adhere to as a member of Conference Centres of Excellence and the HBAA; and through our own Customer Charter that promises ‘an assurance of excellence’.
The consistent delivery of the highest standards of Customer Service is not only what we aspire to, but what we consistently deliver demonstrated by the fact that in 2014 we achieved a customer satisfaction score for meeting expectations of 96% and a score for exceeding expectations of 66% – both above target, and our client retention rate is 94%. This is achieved through our ‘Principles of Customer Service’ Programme from People 1st run out to every employee, which has made CEME Conference Centre a ‘World Host Venue’ for Outstanding Customer Service.
CEME are signed up for the ‘Fair Pricing Charter’ with London & Partners, through which, being a not for profit, regeneration charity, we ensure the very best ‘Value for money’ of any quality venue in the UK. Our room rates and DDR are extremely competitive yet deliver a standard of quality and service few venues can match and our room rates are fully inclusive of Wi Fi, plasma screens, flip-charts, complimentary CEME water and everything else you would expect, but at no additional cost.
So, now you know what a Gold Venue feels like, come and see what it looks like and experience a quality of conference and meetings solutions that is absolutely amazing!< Back